Power Outage Tips

Power Outage Tips

When The Power Goes Out


Downed Power Lines

Outage Preparation

What to do in Case of Power Outages

Extended Outages

Winter Tips

Damage Following an Outage

Generator Safety

Phone Tips


Downed Power Lines

Safety First: Stay away from downed power lines

If you come across power lines that are down for any reason, stay away. Do not touch or try to move downed lines with your hands or any other object. Downed power lines can carry an electric current strong enough to cause serious injury or even death.

Here are some tips to keep in mind with downed power lines: 

  • Consider all wires energized and dangerous. Even lines that are de-energized could become energized at any time.
  • Do not attempt to remove trees or debris of any kind from power lines. Electricity needs a conductor (any material that allows an electric current to pass through it) and can therefore travel through tree limbs, guardrails, vehicles, your body, etc.
  • If a broken power line falls on your vehicle, stay inside the vehicle. Use your cell phone to call for help. The vehicle can become energized so you are safer staying inside until someone, like a lineworker, can professionally help.
  • If you must get out of the vehicle due to fire or other life-threatening hazards, jump clear of the vehicle so you do not touch any part of it and the ground at the same time. Jump as far as possible away from the vehicle with both feet landing on the ground at the same time. Once you clear the vehicle, shuffle away with both feet touching the ground at the same time.
  • If someone makes contact with a downed power line, don’t try to rescue them because you risk becoming a victim yourself. Call 911 for help. 
  • If you see a downed power line, call us immediately at 800-421-9959 so one of our line crews can safely repair the line.  

Outage Preparation Tips

Videos (click the links below):

How to prepare an emergency kit.

How to keep your food safe during power outages.

How to open your electric garage door when the power goes out.

How power is restored (a series of steps the lineworkers do).


What to do in Case of Power Outages 

Keeping your power on is our number one priority. Despite our best efforts, power outages do occur for a variety of reasons including strong seasonal storms, trees, squirrels, downed power lines, equipment failure and accidents.  

If your power is off:

  • Check your home's breaker panel (and any outdoor disconnects) to make sure the outage is not due to a tripped breaker.
  • Call your neighbors to see if their power is off. This will help you determine if the problem exists within your home, or on our lines.
  • If you determine the problem is outside your home, call Lake Country Power, 800-421-9959. Do not assume that others have reported the outage.
  • Keep refrigerator and freezer doors closed. Food should keep for up to 48 hours in a freezer, if the door remains closed. If the outage persists, cover your refrigerator or freezer with a blanket, make arrangements to store food at another location, or purchase dry ice.
  • Turn off all electrical appliances that were on when the power went off, especially heat pumps, air conditioners or electric heat. But leave a light on so you will know when power is restored.
  • Please be prepared for extended outages:

Be prepared for extended outages:

  • Make sure one of the phones in your home is not a cordless phone as these require electricity to charge, but also have a mobile phone for backup and charge it in your vehicle, if necessary 
  • Use a battery powered flashlight, not candles.
  • Keep a battery operated radio handy to listen for outage information and updates
  • Turn off electrical equipment you were using before the power went out
  • Keep refrigerator and freezer doors closed. Food should keep for up to 48 hours in a freezer, if the door remains closed. If the outage persists, cover your refrigerator or freezer with a blanket, make arrangements to store food at another location, or purchase dry ice.
  • Essential supplies: flashlight, batteries, radio, extra supply of water, food.
  • Turn off and unplug your computer if you were using it. Buy a surge protector to protect the machine when power comes back on.
  • Unplug as many major appliances as possible. This will prevent overloading the power line circuits when power is restored.
  • Keep a small lamp plugged in and turned on so you'll know when power is restored. It is possible that the light bulbs may suffer damage, but bulbs are cheaper to replace than other electrical appliances.  

Winter Tips:

  • Stay inside – dress in warm, layered clothing, and cover up with extra blankets.
  • Close off unneeded rooms.
  • When using an alternative heat source, follow operating instructions, use fire safeguards and be sure to properly ventilate (keep a multipurpose, dry-chemical fire extinguisher nearby and know how to use it).
  • Stuff towels or rags underneath doors to keep in the heat.
  • Cover windows at night.
  • Maintain a regular diet. Food provides the body with energy for creating its own energy.
  • Drink plenty of fluids to stay hydrated.
  • Infants or persons over 65 are more susceptible to the cold, check on elderly or disabled friends or neighbors.  You may want to find an alternative location with friends or relatives if you cannot keep your home warm.
  • Be cautious when using alternative heating, lighting and cooking sources that may increase the risk of a fire or carbon monoxide poisoning.

Always stay away from downed power lines.

Please be assured that we are aware of your power loss and are working on it.




Power outages, whether triggered by a storm, lightning, trees, animals, or vehicles hitting power poles, can damage computer equipment, TVs and other appliances in your home. These events are all out of our control and Lake Country Power does not compensate for any damaged equipment. 

However, most homeowner's insurance policies cover losses from power interruptions caused by lightning, windstorms and other such weather. Make sure you're familiar with your policy and what is covered. Call your agent if you're not sure about your specific coverage. 

You can help protect your own equipment by unplugging it during a power outage and by installing surge protection.



Use Portable Electric Generators Safely

Portable electric generators can offer many benefits when a long-term electrical outage occurs due to a storm. However, if generators are not used properly, things could turn deadly.

After Hurricane Katrina, for example, many people relied on generators. But the misuse of them caused five deaths, according to the Centers for Disease Control and Prevention (CDC). The CDC also reported 51 cases of carbon monoxide poisoning.

Follow these tips to prevent misuse of portable electrical generators:

  • Be sure to follow manufacturers’ directions for installation and operation.
  • To prevent electric shock, make sure your generator is properly grounded. The operation manual should provide correct grounding procedures.
  • Operate electric generators or other fuel-powered machines outside where deadly carbon monoxide fumes cannot enter the home.
  • Use the generator only in a well-ventilated and dry area located away from air intakes to the house. Do not use a generator in an attached garage.
  • Do not overload the generator by operating more appliances and equipment than the generator can handle. The operating instructions should have an output rating for the generator.
  • Individual appliances should be plugged directly into the receptacle outlet of the generator using appropriately sized extension cords to carry the electric load. Make sure the cords are rated for outdoor use, have a grounded, three-pronged plug, and are in good condition.
  • Do not run extension cords under rugs.
  • Never connect generators directly to your home’s wiring. The reverse flow of electricity can electrocute an unsuspecting utility worker.
  • Never plug a generator into a household outlet.
  • Do not refuel a generator while it is running.
  • Only store fuel outside of living areas and away from heat sources like water heater pilot lights.
  • Turn off all equipment powered by the generator before shutting it down.
  • Keep children and pets away from generators.

Sources: Consumer Product Safety Commission, Arkansas Cooperative Extension Service

Phone Tips during Power Outages

We encourage you to dial 1-800-421-9959 whenever you need to report an outage, especially during severe storms.

Depending on the volume of calls the Call Center is answering, your call may be rolled over to an automated answering service. The service allows you to let us know you’re out of power more quickly than waiting on the line to talk with a live person. And it also allows us to process your outage information more efficiently so your electric service can be restored faster.

Depending on the severity of the outage, thousands of members could call at once to report the electricity is out. If you receive an automated outage reporting service, it’s because the call center agents are handling high call volumes.   

The following steps explain how to use IVR when call volumes are high and a live Call Center agent is unavailable:

When outages occur, our interactive voice response (IVR) phone system can gather outage reports from members and assist with outage restoration.

1. Call 1-800-421-9959: 
If all lines are busy, your call will go into the automated phone system. When using IVR, use the primary telephone number for your service location (the number listed on your power bill). If using a cell phone, be sure the signal is strong enough to work properly with automated phone system.  

2. When the system asks, press 1 to report a power outage:

  • If you have more than one account with us, choose one of the accounts to help identify yourself.
  • You may hear information about an outage affecting your area after the system identifies you with a specific outage. This is the “aware” feature that improves the co-op’s outage communications and reduces call volume.  
  • Depending on the outage significance, you may hear a pre-recorded message giving information about an outage before the system asks you to respond. 
  • Describe the outage cause if you know it.
  • The IVR system will inform you when it has sufficient information so our crews can be dispatched to restore your power. Then you may hang up

3. Dispatch takes action:  
The information you enter through the IVR system will automatically be sent to dispatch so we are aware of your outage and can send crews to your area.