Report an Outage: SmartHub

How to Report an Outage

There are two ways in which members can report an outage:

  1. Call the toll free number at 1-800-421-9959, press #1, to have information relayed to Dispatch.
  2. Login to SmartHub, follow the prompts for outage reporting, and the information will automatically be sent to the dispatch team.

Follow the SmarHub link to signup and report outages:


Things to know about the Outage Map and crew status:

  • Crew Assigned means that the outage is known and has been scheduled. It may or may not mean a crew is on site.
  • A "Hard Hat" icon means that a crew has been assigned. It may or may not mean a crew is yet on site. The outage is known and scheduled.