My Account

On the go and in control, SmartHub makes managing your account easier than ever. From the web or your mobile device, you can pay your bill, view usage trends, check billing history, and receive important notices. You can even set alerts for high usage and securely save your payment information for quick future payments.

The SmartHub app also lets you report service issues and contact customer service with just a few taps, no calls needed. Whether you're at home or away, you can access your account, stay informed, and manage everything in one convenient place.

Register for SmartHub

Locate your new account number and get registered!

Download the new app!

Manage your account on the go from anywhere at any time!

Activate the features you want

Take this chance to try paperless billing and AutoPay!

Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize us to withdraw funds from your selected account to pay your monthly bill on the due date.

How to sign up on the website:

Click on Billing & Payments
Click on Auto Pay Program
Click on Sign Up for Auto Pay and follow instructions

How to sign up on the app:

Select Bill & Pay
Select Auto Pay Program and follow instructions

No. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in your mail.

When we upgraded our systems, those who were previously enrolled in paperless billing were not able to be carried over, so while we understand it’s inconvenient, we do appreciate your understanding of having to enroll again.

You can choose to participate in paperless billing, which sends bill statements to the email address on your account. You will no longer receive a copy of your bill in the mail.

Here’s how to change your preference to participate in paperless billing:

On the website:

Click on My Profile
Click on Update My Paperless Settings.
Choose your paperless preference

On the app:

Select Settings
Select Paperless Billing
Choose your paperless preference

Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.

Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

Both platforms are part of our online account management system for members.

Both the web version and mobile app allow you to securely access their account information, change your personal information, manage notifications, update stored payment methods, view bills and payment history, make payments, and report issues.

The free, secure mobile app is available to download and install on mobile devices and tablets.

My Account

What is SmartHub?

Getting started with SmartHub is as easy as 1-2-3!

SmartHub Frequently Asked Questions

Lake Country Power

Phone Contacts

Quick Links

What is SmartHub?

Getting started with SmartHub is as easy as 1-2-3!

SmartHub Frequently Asked Questions

Where can I find my account number?

How do I set up my mobile and email for notifications?

How do I set up stored payment methods, such as a credit card?

What is Auto Pay and do I need to sign up for it?

I'm being prompted to sign up for paperless billing when I log in. Do I have to sign up or re-register for it?

How can I view my energy use?

Is the mobile app secure?

What is the difference between the SmartHub web portal and mobile app?

Do I have to use SmartHub to pay my bill?

Can I manage and make payments on multiple accounts with SmartHub?

How current is the account information on the app or website?

How do I avoid being scammed by another party when being asked about SmartHub and my new account number?

Lake Country Power

Phone Contacts

Quick Links