How to Report an Outage

There are two ways in which members can report an outage:

  1. Login to SmartHub, follow the prompts for outage reporting, and the information will automatically be sent to the dispatch team.

  2. Call the toll free number at 1-800-421-9959, press #1, to have information relayed to Dispatch.

Follow the SmartHub link to signup and report outages:

Things to know about the Outage Map and crew status:

  • Crew Assigned means that the outage is known and has been scheduled. It may or may not mean a crew is on site.

  • A "Hard Hat" icon means that a crew has been assigned. It may or may not mean a crew is yet on site. The outage is known and scheduled.

Get the SmartHub App



LCP Outage Map